:root{color-scheme:light;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:#f7f3ee;color:#1e1b18;font-synthesis:none;text-rendering:optimizeLegibility;--ease: cubic-bezier(.2, .8, .2, 1);--ink: #12100e;--ink-soft: #201a17;--paper: #fffdfa;--paper-warm: #fbf7f1;--line: #e6ddd3;--muted: #766b61;--brand: #2457d6;--brand-soft: #e8efff;--teal: #0f8f85;--amber: #c87b2c;--danger: #c74437;--shadow-soft: 0 18px 45px rgba(53, 42, 33, .1);--shadow-hover: 0 24px 60px rgba(53, 42, 33, .14)}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;background:radial-gradient(circle at 8% 0%,rgba(36,87,214,.1),transparent 28%),radial-gradient(circle at 92% 8%,rgba(200,123,44,.11),transparent 26%),#f7f3ee}button,input,select,textarea{font:inherit}button{cursor:pointer;transition:transform .16s var(--ease),box-shadow .16s var(--ease),border-color .16s var(--ease),background .16s var(--ease),color .16s var(--ease)}button:disabled{cursor:not-allowed;opacity:.55}button:hover:not(:disabled){transform:translateY(-1px)}button:active:not(:disabled){transform:translateY(0)}input,select,textarea{transition:border-color .16s var(--ease),box-shadow .16s var(--ease),background .16s var(--ease)}input:focus,select:focus,textarea:focus,button:focus-visible{outline:none;border-color:#2563eb;box-shadow:0 0 0 3px #2563eb24}.splash,.login-page{min-height:100vh;display:grid;place-items:center}.splash{font-size:22px;font-weight:800}.login-page{background:linear-gradient(120deg,rgba(37,99,235,.08),transparent 38%),#f5f7fb;padding:24px}.welcome-page{min-height:100vh;background:#f5f7fb;padding:34px}.welcome-hero{min-height:52vh;display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:28px;align-items:center}.welcome-copy{max-width:840px}.brand.large{color:#111827;margin-bottom:34px}.brand.large .brand-mark{color:#fff}.welcome-copy h1{margin:0;max-width:780px;font-size:clamp(40px,6vw,78px);line-height:.98;letter-spacing:0}.welcome-copy p{max-width:680px;margin:22px 0 0;color:#475569;font-size:18px;line-height:1.6}.service-strip{display:flex;flex-wrap:wrap;gap:8px;margin-top:28px}.service-strip span{border:1px solid #dbe3ef;border-radius:999px;background:#fff;color:#334155;padding:7px 10px;font-size:12px;font-weight:900}.welcome-status{display:grid;gap:12px}.welcome-status div{border:1px solid #dbe3ef;border-radius:8px;background:#fff;padding:18px}.welcome-status strong,.welcome-status span{display:block}.welcome-status strong{color:#111827;font-size:18px}.welcome-status span{margin-top:6px;color:#64748b;font-size:13px;font-weight:700}.portal-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}.portal-grid a{min-height:150px;border:1px solid #dbe3ef;border-radius:8px;background:#fff;color:#111827;text-decoration:none;padding:18px;display:grid;align-content:start;gap:10px}.portal-grid a:hover,.portal-grid a:focus{border-color:#2563eb;box-shadow:0 0 0 3px #2563eb1a;outline:none}.portal-grid svg{width:22px;height:22px;color:#2563eb}.portal-grid strong{font-size:17px}.portal-grid span{color:#64748b;font-size:13px;line-height:1.45}.login-panel{width:min(460px,100%);background:#fff;border:1px solid #dbe3ef;border-radius:8px;padding:32px;box-shadow:0 18px 50px #0f172a14}.login-panel h1,.form-page h1,.ticket-title h1{margin:0;font-size:30px;line-height:1.15}.overline{margin:0 0 8px;color:#2563eb;font-size:12px;font-weight:800;text-transform:uppercase}.muted,.hint{color:var(--muted)}.form-stack,.ticket-form{display:grid;gap:14px}.form-stack{margin-top:28px}label{display:grid;gap:7px;color:#4c433b;font-size:13px;font-weight:700}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;color:var(--ink);padding:10px 12px;outline:none}input:focus,select:focus,textarea:focus{border-color:#2457d68c;box-shadow:0 0 0 4px #2457d61a}textarea{min-height:96px;resize:vertical}.primary,.ghost{border:0;border-radius:12px;min-height:40px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-weight:800}.primary{background:var(--brand);color:#fff;padding:0 16px;box-shadow:0 10px 22px #2457d62e}.primary:hover:not(:disabled){background:#1f49b5;box-shadow:0 14px 30px #2457d642}.primary.small{min-height:36px;padding:0 12px}.ghost{background:#eee7df;color:#3f3933;padding:0 12px}.ghost:hover:not(:disabled){background:#e5d9cc;color:var(--ink)}.full{width:100%}.error{color:#b91c1c;font-weight:700}.auth-help,.password-checklist{border:1px solid var(--line);border-radius:14px;background:var(--paper-warm);padding:12px}.auth-help{display:grid;gap:5px}.auth-help strong{color:#111827}.auth-help p{margin:0;color:#475569;font-size:13px;line-height:1.5}.password-checklist{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.password-checklist span{color:#64748b;font-size:12px;font-weight:800}.password-checklist .ok{color:#0f766e}.app-shell{min-height:100vh;display:grid;grid-template-columns:252px minmax(0,1fr);transition:grid-template-columns .18s var(--ease)}.app-shell.sidebar-collapsed{grid-template-columns:76px minmax(0,1fr)}.sidebar{background:linear-gradient(180deg,rgba(255,255,255,.04),transparent 22%),var(--ink);color:#fffdfa;padding:18px 16px;display:flex;flex-direction:column;gap:18px;overflow:hidden;border-right:1px solid rgba(255,255,255,.08);transition:padding .18s var(--ease)}.sidebar-collapsed .sidebar{padding:16px 12px;align-items:center}.brand{display:flex;align-items:center;gap:12px;min-height:48px;width:100%;min-width:0}.brand-mark{flex:0 0 auto;width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:linear-gradient(135deg,#2457d6,#0f8f85);box-shadow:0 16px 34px #2457d647;font-weight:900}.brand>div:not(.brand-mark),.profile-block>div,.nav-button span{transition:opacity .14s var(--ease),width .18s var(--ease)}.sidebar-collapsed .brand>div:not(.brand-mark),.sidebar-collapsed .profile-block>div,.sidebar-collapsed .nav-button span,.sidebar-collapsed .sidebar .full span{width:0;opacity:0;overflow:hidden;pointer-events:none}.sidebar-collapsed .sidebar .full{width:44px;min-height:44px;padding-inline:0;justify-content:center}.brand span,.profile-block span{display:block;color:#bdb3aa;font-size:12px}.sidebar nav{display:grid;gap:6px;width:100%}.nav-button{width:100%;border:0;border-radius:12px;padding:11px 12px;background:transparent;color:#d7cec5;display:flex;align-items:center;gap:10px;font-weight:800;text-align:left}.sidebar-collapsed .nav-button{justify-content:center;padding-inline:0;min-height:44px}.nav-button svg{width:18px;height:18px;flex:0 0 auto}.nav-button.active,.nav-button:hover{background:#fffdfa1a;color:#fffdfa;box-shadow:inset 3px 0 #c99367,0 12px 28px #00000029}.profile-block{margin-top:auto;border-top:1px solid rgba(255,255,255,.1);padding-top:18px;display:flex;gap:10px;align-items:flex-start;width:100%;min-width:0}.sidebar-collapsed .profile-block{justify-content:center;padding-top:14px}.workspace{min-width:0;display:grid;grid-template-rows:auto minmax(0,1fr);background:transparent}.topbar{min-height:76px;padding:14px 22px;background:#fffdfae0;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px;position:sticky;top:0;z-index:10}.sidebar-toggle{flex:0 0 auto}.command-context{min-width:132px;display:grid;gap:2px}.command-context span{color:var(--muted);font-size:11px;font-weight:900;text-transform:uppercase}.command-context strong{color:var(--ink);font-size:16px;line-height:1.1}.searchbox{flex:1;display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:14px;padding:0 12px;height:44px;background:var(--paper);transition:border-color .16s var(--ease),box-shadow .16s var(--ease),background .16s var(--ease)}.searchbox.active,.searchbox:focus-within{border-color:#2457d68c;background:#fff;box-shadow:0 0 0 4px #2457d61a}.searchbox input{border:0;padding:0;background:transparent;box-shadow:none}.search-clear{width:28px;min-width:28px;height:28px;border:0;border-radius:999px;background:#e2e8f0;color:#334155;display:grid;place-items:center;padding:0}.status-strip{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:12px;font-weight:800}.status-strip span{display:inline-flex;align-items:center;gap:5px;border:1px solid var(--line);border-radius:999px;background:var(--paper);padding:8px 10px}.status-strip .search-result-pill{border-color:#b8c9ff;border-radius:999px;background:var(--brand-soft);color:var(--brand)}.notification-wrap{position:relative}.icon-button{width:40px;min-width:40px;padding:0;position:relative}.notification-badge{position:absolute;top:-5px;right:-5px;min-width:18px;height:18px;border-radius:999px;background:#dc2626;color:#fff;display:grid;place-items:center;font-size:11px;font-weight:900}.notification-panel{position:absolute;right:0;top:48px;width:min(380px,calc(100vw - 32px));background:var(--paper);border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow-hover);padding:14px;z-index:20}.notification-panel .panel-head{margin-bottom:10px}.notification-list{display:grid;gap:8px;max-height:390px;overflow:auto}.notification-item{border:1px solid #e5edf5;border-radius:7px;background:#fff;padding:11px;display:grid;gap:5px;text-align:left}.notification-item.unread{border-color:#bfdbfe;background:#eff6ff}.notification-item span,.notification-item em{color:#64748b;font-size:12px}.notification-item em{font-style:normal}.notification-toast{position:fixed;right:22px;top:82px;z-index:30;width:min(360px,calc(100vw - 32px));border:1px solid #bfdbfe;border-radius:8px;background:#eff6ff;color:#0f172a;box-shadow:0 18px 45px #0f172a2e;padding:14px;display:grid;gap:5px;text-align:left}.notification-toast span{color:#2563eb;font-size:12px;font-weight:900;text-transform:uppercase}.notification-toast em{color:#475569;font-size:12px;font-style:normal}.dashboard-grid,.reports-grid{padding:22px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;align-content:start}.workflow-guide{grid-column:1 / -1;background:linear-gradient(135deg,rgba(201,147,103,.16),transparent 45%),var(--ink);color:#fff;border-radius:18px;padding:20px;display:grid;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);gap:18px;align-items:center}.workflow-guide .overline{color:#c99367}.workflow-guide h2{margin:0;font-size:24px}.workflow-steps{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.workflow-steps button{min-height:82px;border:1px solid rgba(255,255,255,.12);border-radius:14px;background:#fffdfa14;color:#fff;padding:12px;display:grid;justify-items:start;align-content:start;gap:8px;font-weight:900;text-align:left}.workflow-steps button:hover{background:#fffdfa24;border-color:#c993679e;box-shadow:0 16px 38px #0000002e}.workflow-steps span{width:24px;height:24px;border-radius:999px;display:grid;place-items:center;background:var(--brand);font-size:12px}.metric,.panel,.queue-panel,.detail-main,.context-rail,.form-page{background:var(--paper);border:1px solid var(--line);border-radius:16px;box-shadow:0 8px 26px #352a210b;animation:surface-in .22s var(--ease)}.metric:hover,.panel:hover,.queue-panel:hover,.detail-main:hover,.context-rail:hover,.form-page:hover{border-color:#c7d5e8;box-shadow:var(--shadow-soft)}@keyframes surface-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.metric{padding:18px;position:relative;overflow:hidden}.metric:before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:var(--brand);opacity:.78}.metric span{color:var(--muted);font-size:13px;font-weight:800}.metric strong{display:block;margin-top:10px;color:var(--ink);font-size:32px;line-height:1}.metric p{margin:10px 0 0;color:var(--muted);font-size:13px}.metric.danger strong{color:var(--danger)}.metric.danger:before{background:var(--danger)}.metric.ok strong{color:var(--teal)}.metric.ok:before{background:var(--teal)}.panel{padding:18px}.section-panel>h2,.panel>h2{color:var(--ink)}.panel h2,.context-rail h2,.timeline h2{margin:0 0 14px;font-size:17px}.wide{grid-column:span 3}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.panel-head h2{margin:0}.list-stack,.table-like{display:grid;gap:10px}.mini-row,.table-like>div{display:grid;gap:3px;padding:11px;border:1px solid var(--line);border-radius:12px;background:var(--paper-warm);transition:transform .16s var(--ease),border-color .16s var(--ease),box-shadow .16s var(--ease),background .16s var(--ease)}.mini-row:hover,.table-like>div:hover{transform:translateY(-1px);border-color:#2457d63d;background:#fff;box-shadow:0 10px 24px #0f172a14}.table-like .user-row{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px}.user-row>div:first-child{min-width:0;display:grid;gap:4px}.row-actions{display:flex;align-items:center;gap:8px}.row-actions .ghost{min-height:34px}.compact-list{max-height:360px;overflow:auto}.module-toolbar{margin:0 0 12px;border:1px solid var(--line);border-radius:14px;background:linear-gradient(180deg,#ffffffc7,#fbf7f1e0),var(--paper-warm);padding:7px;display:flex;align-items:center;justify-content:space-between;gap:10px;overflow-x:auto;scrollbar-width:thin}.module-toolbar-left{display:flex;align-items:center;gap:6px;min-width:max-content}.module-toolbar-meta{flex:0 0 auto;color:var(--muted);font-size:12px;font-weight:900}.module-toolbar-meta span,.toolbar-chip{border:1px solid rgba(32,26,23,.08);border-radius:999px;background:#fff;color:var(--ink-soft);padding:7px 10px;white-space:nowrap;font-size:12px;font-weight:900}.toolbar-chip.muted-chip{color:var(--muted);background:#ffffff9e}.segmented-pager{border:1px solid rgba(32,26,23,.08);border-radius:999px;background:#fff;padding:3px;display:inline-flex;align-items:center;gap:2px}.segmented-pager button{min-width:32px;min-height:34px;border:0;border-radius:999px;background:transparent;color:var(--muted);font-size:12px;font-weight:900;padding:0 10px}.panel-head+.module-toolbar,.queue-summary+.module-toolbar{margin-top:-2px}.segmented-pager button:hover:not(:disabled){background:var(--brand-soft);color:var(--brand);box-shadow:none}.segmented-pager button.active{background:var(--ink);color:#fff}.segmented-pager button:disabled{opacity:.45;cursor:not-allowed}.horizontal-pager{display:contents}.mini-row span,.table-like span{font-size:12px;color:#64748b}.mini-row em,.table-like em{font-style:normal;color:#64748b;font-size:12px}.ticket-workspace{height:calc(100vh - 76px);padding:16px;display:grid;grid-template-columns:360px minmax(0,1fr);gap:16px}.users-page{padding:22px;display:grid;gap:16px;align-content:start}.audit-page,.security-page{padding:22px}.security-card{max-width:520px}.audit-list{max-height:calc(100vh - 190px);overflow:auto}.users-list{min-width:0}.side-stack{display:grid;gap:16px;align-content:start}.directory-actions,.directory-tabs{display:flex;align-items:center;gap:10px}.directory-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.directory-tabs{width:fit-content;border:1px solid #dbe3ef;border-radius:8px;background:#fff;padding:4px}.directory-tabs button{border:0;border-radius:6px;background:transparent;color:#475569;min-height:36px;padding:0 14px;font-weight:900}.directory-tabs button.active{background:#2563eb;color:#fff}.directory-layout{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(340px,.75fr);gap:16px;align-items:start}.directory-message{margin:0;border:1px solid #dbe3ef;border-radius:8px;background:#fff;padding:12px;font-weight:800}.helper-panel{position:sticky;top:84px}.helper-panel p{margin-bottom:0;line-height:1.55}.service-checks{border:1px solid #dbe3ef;border-radius:7px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:12px}.service-checks legend{color:#334155;font-size:13px;font-weight:800;padding:0 4px}.service-checks label{display:flex;align-items:center;gap:8px;font-weight:700}.service-checks input{width:auto}.queue-panel{min-height:0;display:flex;flex-direction:column;padding:14px}.ticket-list{min-height:0;overflow:auto;display:grid;gap:8px}.queue-summary{margin:10px 0;color:var(--muted);font-size:12px;font-weight:800;border:1px solid var(--line);border-radius:14px;background:var(--paper-warm);padding:10px 12px;display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:4px 10px}.queue-summary strong{color:var(--ink);font-size:26px;line-height:1;grid-row:span 2}.queue-summary em{color:#475569;font-style:normal}.queue-header,.form-hero,.directory-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.queue-header h2,.directory-header h1{margin:0}.queue-control-bar{border:1px solid var(--line);border-radius:14px;background:var(--paper-warm);padding:8px;display:grid;gap:8px}.queue-service-select{gap:6px}.queue-service-select select{min-height:36px}.queue-tabs{display:flex;gap:6px;overflow-x:auto;scrollbar-width:thin}.queue-tabs button{min-height:34px;flex:0 0 auto;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--ink-soft);padding:5px 6px 5px 12px;display:flex;align-items:center;justify-content:space-between;gap:7px;text-align:left}.queue-tabs button:hover{border-color:#2457d659;background:var(--brand-soft)}.queue-tabs button.active{border-color:var(--ink);background:var(--ink);color:#fff}.queue-tabs strong{font-size:12px}.queue-tabs span{min-width:24px;height:24px;border-radius:999px;background:#eef3f8;display:grid;place-items:center;font-size:12px;font-weight:900}.queue-tabs button.active span{background:#ffffff2e;color:#fff}.queue-kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:10px}.queue-kpis span{border:1px solid var(--line);border-radius:12px;background:var(--paper);color:var(--muted);padding:9px;font-size:11px;font-weight:800}.queue-kpis strong{display:block;color:var(--ink);font-size:16px}.ticket-row{width:100%;border:1px solid var(--line);border-radius:14px;background:#fffdfa;padding:12px;display:grid;gap:8px;text-align:left;transition:transform .16s var(--ease),border-color .16s var(--ease),box-shadow .16s var(--ease),background .16s var(--ease)}.ticket-row:hover{transform:translateY(-2px);border-color:#2457d659;box-shadow:0 14px 30px #0f172a1a}.ticket-row.active{border-color:#2457d6b8;background:var(--brand-soft);box-shadow:0 0 0 3px #2457d61a,0 14px 30px #2457d61f}.ticket-row.is-overdue{border-color:#fecaca;background:#fff4ef}.ticket-row small{color:#64748b}.ticket-row-top,.ticket-row-meta{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-row-top small{font-weight:900}.ticket-row-meta small{min-width:0;border-radius:999px;background:#f1f5f9;padding:4px 8px;font-weight:800}.ticket-owner{color:#475569;font-size:12px;font-weight:800}.ticket-stamps{display:flex;flex-wrap:wrap;gap:6px}.ticket-stamps small{border-radius:999px;background:#f1f5f9;color:#475569;padding:3px 7px;font-size:11px;font-weight:900}.ticket-stamps .danger{background:#fee2e2;color:#b91c1c}.ticket-stamps .warn{background:#fef3c7;color:#92400e}.priority,.chip{width:fit-content;border-radius:999px;padding:4px 8px;font-size:11px;font-weight:900;background:#eef3f8;color:#334155}.priority.high,.chip.high,.priority.urgent,.chip.urgent{background:#fee2e2;color:#b91c1c}.chip.normal,.priority.normal{background:#dbeafe;color:#1d4ed8}.chip.low,.priority.low{background:#dcfce7;color:#166534}.chip.blue{background:#dbeafe;color:#1d4ed8}.ticket-detail{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px}.chat-first-detail{grid-template-columns:minmax(0,1fr) 336px}.detail-main,.context-rail{overflow:auto;padding:18px}.chat-thread{display:grid;grid-template-rows:auto auto minmax(0,1fr) auto}.ticket-title span{color:var(--brand);font-weight:900}.ticket-title p{color:var(--muted);margin-bottom:0}.chip-row{display:flex;flex-wrap:wrap;gap:8px;margin:16px 0}.next-action{border:1px solid var(--line);border-radius:14px;padding:13px;margin:12px 0;display:grid;gap:5px;background:var(--paper-warm)}.next-action span{color:var(--muted);font-size:12px;font-weight:900;text-transform:uppercase}.next-action strong{font-size:18px}.next-action p{margin:0;color:var(--muted)}.next-action.warn{background:#fffbeb;border-color:#fde68a}.next-action.danger{background:#fef2f2;border-color:#fecaca}.next-action.ok{background:#f0fdf4;border-color:#bbf7d0}.workflow-panel,.work-card,.case-command{border:1px solid var(--line);border-radius:14px;background:var(--paper-warm);padding:13px;margin:12px 0}.case-command{display:grid;grid-template-columns:minmax(220px,1fr) auto;align-items:end;gap:12px}.case-command-actions{display:flex;align-items:center;gap:8px}.quick-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-bottom:12px}.quick-actions button{min-height:38px;padding:0 10px;background:var(--brand-soft);color:var(--brand);border:1px solid rgba(36,87,214,.22)}.quick-actions button:hover{background:var(--brand);color:#fff;border-color:var(--brand)}.rail-panel{border:1px solid var(--line);border-radius:14px;background:var(--paper-warm);padding:12px;transition:border-color .16s var(--ease),box-shadow .16s var(--ease),background .16s var(--ease)}.rail-panel[open]{background:#fff;border-color:#2457d633;box-shadow:0 10px 22px #0f172a0f}.rail-panel summary{cursor:pointer;color:#0f172a;font-size:13px;font-weight:900}.rail-panel>*:not(summary){margin-top:12px}.timeline.compact{margin-top:10px;max-height:260px;overflow:auto}.timeline.compact .timeline-item{background:#fff}.conversation{min-height:0;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto}.chat-conversation{border:1px solid var(--line);border-radius:16px;background:var(--paper-warm);padding:12px}.chat-conversation .panel-head,.chat-conversation .module-toolbar{margin-bottom:8px}.comment-list{min-height:220px;max-height:none;overflow:auto;display:grid;align-content:start;gap:8px;padding:2px}.comment-item{max-width:78%;border:1px solid var(--line);border-radius:16px;background:#fff;padding:11px 13px}.comment-item.internal{justify-self:end;border-color:#c87b2c59;background:#fff6ea}.comment-item.public{justify-self:start}.comment-item>div{display:flex;align-items:center;justify-content:space-between;gap:10px}.comment-item p{margin:7px 0 0;color:#3f3933;line-height:1.45}.comment-composer{position:sticky;bottom:0;border-top:1px solid var(--line);background:linear-gradient(180deg,rgba(251,247,241,.7),var(--paper-warm) 28%);padding-top:12px}.form-note{margin:0;border:1px solid #dbe3ef;border-radius:7px;background:#f8fafc;padding:10px}.workflow-panel .panel-head{margin-bottom:10px}.workflow-actions{display:flex;flex-wrap:wrap;gap:8px}.ghost.active{border-color:#2563eb;background:#dbeafe;color:#1d4ed8}.action-stack{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.work-card{display:grid;align-content:start;gap:10px;margin:0}.work-card h2{margin:0;font-size:15px}.timeline{margin-top:22px;display:grid;gap:10px}.conversation{margin-top:0;border-top:0;padding-top:0}.chat-conversation{border-top:0;padding-top:12px}.comment-list{display:grid;gap:8px}.chat-conversation .comment-list{align-content:start;min-height:220px;border:0;border-radius:0;background:transparent;padding:2px}.comment-item{padding:11px 13px;border:1px solid var(--line);border-radius:16px;background:#fff;animation:message-in .18s var(--ease)}.comment-item.internal{background:#fff6ea;border-color:#c87b2c59}.chat-bubble{max-width:78%;border-radius:16px}@keyframes message-in{0%{opacity:0;transform:translateY(4px) scale(.99)}to{opacity:1;transform:translateY(0) scale(1)}}.chat-bubble.public{justify-self:start}.chat-bubble.internal{justify-self:end}.comment-item div{display:flex;justify-content:space-between;gap:10px}.comment-item span{color:var(--muted);font-size:11px}.comment-item p{margin:7px 0 0;color:#3f3933}.comment-composer{margin-top:12px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end;position:sticky;bottom:0;border-top:1px solid var(--line);background:linear-gradient(180deg,rgba(251,247,241,.7),var(--paper-warm) 28%);padding-top:12px}.comment-composer textarea{grid-column:1 / -1;min-height:78px}.comment-mode,.inline-check{display:flex;align-items:center;gap:8px;white-space:nowrap}.inline-check input{width:auto}.timeline-item{border-left:3px solid var(--brand);padding:8px 0 8px 12px;background:#f8fafc;display:grid;gap:3px}.timeline-item span{color:#64748b;font-size:12px}.timeline-item p{margin:4px 0 0;color:#475569}.context-rail{display:grid;align-content:start;gap:12px}.rail-summary{border:1px solid #dbe3ef;border-radius:8px;background:#f8fafc;padding:12px;display:grid;gap:4px}.rail-summary span{color:#64748b;font-size:12px;font-weight:900}.rail-summary em{color:#475569;font-style:normal;font-size:12px;font-weight:800}.info-row{display:grid;gap:4px;padding-bottom:10px;border-bottom:1px solid #e5edf5}.info-row span{color:#64748b;font-size:12px;font-weight:800}.rating-box{display:grid;gap:8px}.star-rating{display:flex;gap:4px}.star-rating button{border:0;border-radius:6px;background:#eef3f8;color:#94a3b8;width:34px;height:34px;display:grid;place-items:center}.star-rating button.active{color:#d97706;background:#fef3c7}.form-page{margin:22px;padding:22px}.ticket-form{margin-top:20px;grid-template-columns:1fr}.form-hero .muted{margin-bottom:0}.self-service-guide{margin-top:18px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.self-service-guide span{border:1px solid #dbe3ef;border-radius:8px;background:#fff;color:#475569;min-height:58px;padding:12px;display:flex;align-items:center;gap:10px;font-size:13px;font-weight:800}.self-service-guide strong{width:28px;height:28px;border-radius:999px;background:#2563eb;color:#fff;display:grid;place-items:center;flex:0 0 auto}.template-strip{margin-top:20px;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}.template-strip button{min-height:92px;border:1px solid #dbe3ef;border-radius:8px;background:#fff;color:#111827;padding:12px;display:grid;align-content:start;gap:7px;text-align:left}.template-strip button.active,.template-strip button:hover{border-color:#2563eb;box-shadow:0 0 0 3px #2563eb1a}.template-strip span{color:#64748b;font-size:12px;font-weight:800}.wide-field{grid-column:1 / -1}.form-section{border:1px solid #e5edf5;border-radius:8px;background:#f8fafc;padding:16px;display:grid;gap:14px}.section-title{display:flex;align-items:flex-start;gap:12px}.section-title>span{width:28px;height:28px;border-radius:999px;display:grid;place-items:center;background:#2563eb;color:#fff;font-weight:900}.section-title h2{margin:0;font-size:17px}.section-title p{margin:4px 0 0;color:#64748b;font-size:13px}.simple-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.submit-bar{border-top:1px solid #e5edf5;padding-top:16px;display:flex;align-items:center;justify-content:space-between;gap:14px}.submit-bar span{color:#64748b;font-size:13px;font-weight:800}.branch-head{margin-top:20px}.form-divider{margin-top:4px;border-top:1px solid #e5edf5;padding-top:14px}.form-divider span{color:#334155;font-size:12px;font-weight:900;text-transform:uppercase}.reports-grid .report-panel{grid-column:span 2}.report-panel{min-height:0}.report-panel>h2{margin-bottom:12px}.report-mini-grid{margin-top:12px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.report-mini-grid div,.report-table div{border:1px solid var(--line);border-radius:12px;background:var(--paper-warm);padding:11px;display:grid;gap:4px}.report-table{display:grid;gap:10px}.report-table span,.report-mini-grid span{color:var(--muted);font-size:12px;font-weight:800}.report-table em,.report-mini-grid em{color:var(--muted);font-size:12px;font-style:normal}.report-table .risk-row{border-color:#c744373d;background:#fff4ef}.report-controls{grid-column:1 / -1;display:grid;grid-template-columns:minmax(220px,1fr) 170px 170px auto auto;align-items:end;gap:14px;background:linear-gradient(135deg,rgba(36,87,214,.08),transparent 42%),var(--paper)}.report-controls h2{margin-bottom:6px}.empty-state{display:grid;place-items:center;background:#fff;border:1px dashed #cbd5e1;border-radius:8px;color:#64748b}.empty-state.compact{min-height:96px;padding:14px;font-weight:800}@media(max-width:1100px){.app-shell{grid-template-columns:1fr}.sidebar{position:sticky;top:0;z-index:5;flex-direction:row;align-items:center;overflow-x:auto}.sidebar .brand{width:auto;flex:0 0 auto}.sidebar nav{display:flex;flex:1 1 auto;min-width:0;overflow-x:auto;scrollbar-width:thin}.sidebar nav .nav-button{width:auto;flex:0 0 auto}.profile-block,.sidebar .full{display:none}.dashboard-grid,.reports-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.wide,.reports-grid .report-panel,.workflow-guide,.report-controls{grid-column:1 / -1}.workflow-guide,.workflow-steps,.report-controls{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-workspace,.ticket-detail,.users-page,.directory-layout{height:auto;grid-template-columns:1fr}.directory-metrics,.simple-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.welcome-hero{grid-template-columns:1fr;min-height:auto}.portal-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:700px){.app-shell,.workspace{max-width:100vw;overflow-x:hidden}.sidebar{max-width:100vw;padding:12px;gap:10px}.brand{flex:0 0 auto}.brand strong{display:none}.sidebar nav{overflow-x:auto;scrollbar-width:thin}.nav-button{min-width:52px;justify-content:center;white-space:nowrap}.topbar{height:auto;display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;width:100%;max-width:100vw;min-width:0;overflow:hidden}.topbar>*{min-width:0}.status-strip{width:100%;grid-column:1 / -1;overflow-x:auto;padding-bottom:2px}.notification-wrap{margin-left:0}.searchbox{grid-column:1 / -1;width:auto;min-width:0}.topbar>.primary.small{width:100%}.notification-wrap,.topbar>.primary.small{align-self:stretch}.dashboard-grid,.reports-grid,.ticket-form,.template-strip,.self-service-guide,.simple-grid,.directory-metrics,.workflow-guide,.workflow-steps,.queue-kpis,.password-checklist,.action-stack,.comment-composer,.case-command,.table-like .user-row,.report-controls{grid-template-columns:1fr}.row-actions{flex-wrap:wrap}.module-toolbar{align-items:stretch;flex-wrap:nowrap}.module-toolbar-meta{margin-left:0;align-self:center}.queue-header,.form-hero,.directory-header,.directory-actions,.submit-bar{flex-wrap:wrap;justify-content:flex-start}.welcome-page{padding:18px}.welcome-copy h1{font-size:40px}.portal-grid{grid-template-columns:1fr}}